My location is wrong. How can I fix it?

Location is key to building connections through the Sassybae app. Therefore, if you're having issues with your location not showing up correctly, we're here to help you troubleshoot. Follow the steps below depending on your device:

iOS users, follow these troubleshooting steps:

1. Open your device's Settings app

2. Select “Privacy”

3. Select "Location Services"

4. Turn off the On/Off switch to disable location

5. Restart your device (power off and on)

6. Open your device's Settings app

7. Select “Privacy" followed by "Location Services"

8. Turn on the On/Off switch to enable location.

9. Reopen the Sassybae app.

If the issue persists, try these next troubleshooting steps:

1. Open your phone Settings

2. Select "Privacy"

3. Select "Location Services"

4. Select "Sassybae"

5. Select "Ask Next Time"

6. When you open the Sassybae app, it'll show your current location and prompt you to enter your Location Services preference. We recommend selecting "While Using the App"

If the issue persists, try these next troubleshooting steps:

1. Open your phone Settings

2. Select "Privacy"

3. Select "Location Services"

4. Select "Sassybae"

5. Select "Ask Next Time"

6. When you open the Sassybae app, it'll show your current location and prompt you to enter your Location Services preference. We recommend selecting "While Using the App"

For Android users experiencing location issues, try these troubleshooting steps:

1. Delete the Sassybae app and re-download it

2. Check to make sure your phone's location services are turned on for Sassybae. Instructions for enabling location services may vary depending on your phone model

3. Restart your phone by turning it off and back on

If these steps don't solve the issue, feel free to reach out to our customer support team for further assistance here. We're here to make your Sassybae experience as smooth and enjoyable as possible.